📊 Data Processing
📖 Official
Customer Support Ticket Analysis
Connect to support systems via MCP to analyze ticket trends, identify issue patterns and generate insight reports
★★☆ Intermediate 15-30 min January 12, 2026
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Scenario
Our product team wants to understand the top feature requests from enterprise accounts in the past 60 days and which product modules generate the most support tickets.
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Prompt
Using the Thena connector: - Summarize the top feature requests from enterprise accounts in the last 60 days - What bugs related to the onboarding flow were reported by users in Q2? - Which product modules are generating the highest volume of support tickets? - Show support volume trends by region and segment for the last 3 months
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Expected Result
Claude connects to Thena via MCP to access support data, analyzes ticket trends and patterns, identifies high-frequency issues and feature requests, shows support volume trends by region and segment, generates actionable insight reports.
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Tips
- • First add Thena MCP connector in Claude settings
- • Can specify time range and customer segments
- • Supports multi-dimensional analysis by product module, region, health score